Mixdesk
Shared inbox and AI agents for LINE, WhatsApp and six other channels, priced per plan with no per-seat fees
Mixdesk is an omnichannel shared inbox with AI agents covering WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat and email. It launched in 2024 as the global brand of the company behind Meiqia (founded 2014); the legal entity is Beautiful Interaction International Co., Limited, with offices listed in Hong Kong, Shenzhen and Hangzhou. Published pricing, read 2026-09-21: Free at $0 with 10 conversations, Essential at $49 a month, Pro at $199 a month with AI Agents and 5,000 AI messages, and a custom-priced Expert plan, with 20% off on annual billing and no per-seat fees on any plan. It connects LINE Official Accounts through the official Messaging API and WhatsApp through Meta's Cloud API. Its site is published in English and Chinese, and its pricing page is in US dollars.
- ✓No per-seat fees on any plan — unlimited teammates even on the free plan, so cost does not rise with headcount
- ✓Full price list is public: Free, $49 and $199 a month, with the AI add-on priced at $100 per 10,000 AI messages
- ✓LINE Official Account support through the official Messaging API, including broadcasts and routing across multiple LINE accounts
- ✓WhatsApp runs on Meta's official Cloud API with embedded signup, not on an unofficial connection
- ✓A free plan with no time limit and no card, plus an automatic 3-day trial of Expert-level features for every new workspace
- ×AI Agents start at the Pro plan ($199 a month); Free and Essential include no AI messages
- ×Webhooks and API access sit on the Expert plan, which has no published price
- ×The trial that includes AI Agents lasts 3 days, and the Free plan is capped at 10 conversations
- ×The translation allowance is a one-time bonus on first activation (100 to 500K characters by plan), not a monthly allowance
- ×The website is published in English, Simplified Chinese and Traditional Chinese, and prices are listed in US dollars
- ×Zalo, Viber and Shopee or Lazada chat are not among the eight channels Mixdesk lists
About Mixdesk
Mixdesk is a customer-conversation platform that brings WhatsApp, Instagram, Facebook Messenger, TikTok, LINE, Telegram, web chat and email into one shared inbox, with automation, broadcasts and knowledge-grounded AI agents that answer common questions, qualify leads and hand conversations to human teammates. It launched in 2024 as the global brand of the company behind Meiqia, a customer-service product that began in 2014. The legal entity is Beautiful Interaction International Co., Limited, and the company lists offices in Hong Kong, Shenzhen and Hangzhou. Pricing is published in US dollars and is charged per plan rather than per seat: every plan, including the free one, allows unlimited teammates.
Key Features
Best For
Southeast Asia Fit
Mixdesk's case in Southeast Asia rests on two published facts. First, LINE: it connects LINE Official Accounts through the official Messaging API, with broadcasts, feedback-button workflows and routing across multiple accounts, which is the channel that decides whether a messaging tool is usable in Thailand. Personal LINE accounts are not supported. Second, the pricing shape: plans are flat, with unlimited teammates on every tier, so a ten-person support team pays the same plan price as a two-person one. What Mixdesk publishes: a website in English, Simplified Chinese and Traditional Chinese, prices listed in US dollars, and three offices on its about page, in Hong Kong, Shenzhen and Hangzhou. We draw no conclusion from that about its presence in Southeast Asia. Regional staff or partners, local-language support, the languages of the workspace itself, the data hosting region and Southeast Asian customers are all unverified: Mixdesk is checking these and we will publish its answers, dated, when they arrive. Until then this page carries no Thailand or Southeast Asia rating. The eight channels it lists do not include Zalo, Viber or marketplace chat, so Vietnamese and Philippine teams should check channel fit first. Disclosure: Mixdesk submitted itself for listing on 2026-09-21. This profile was built from Mixdesk's own public pages and sent to the vendor for fact-checking; no fee was paid and the listing does not affect any ranking.
- Global
Integrations
- Messaging
- LINE
- Facebook Messenger
- TikTok
- Telegram
- Web Chat
This profile was researched and written with AI from Mixdesk's public pages, and AI assistants quote pages on this site. Something wrong or out of date? Email info@software-listing.com with this page and a public source. Corrections are free, for every listing.
How listings and corrections work →- ↗Mixdesk publishes four plans: Free at $0 (10 conversations, 10 connected channel accounts, no AI messages), Essential at $49 a month billed monthly (unlimited conversations, marketing automation, CRM sync, no AI messages), Pro at $199 a month (AI Agents, 5,000 AI messages a month, 20 connected channel accounts) and a custom-priced Expert plan (30,000 AI messages, webhooks and API access, image and voice AI); annual billing saves 20%; no per-seat fees and unlimited teammates on every plan; extra AI messages cost $100 per 10,000; translation characters are a one-time bonus on first activation; every new workspace gets a 3-day trial with Expert-level capabilities, 1,000 conversations and 100 AI messages; WhatsApp Business Platform fees are set and billed by Meta separatelyverified 2026-09-21
- ↗Mixdesk connects LINE Official Accounts through the official LINE Messaging API and webhooks using the Channel ID and Channel Secret; supports replies from a shared workspace, automated welcome messages, tagging and assignment to human or AI agents, customer feedback buttons, broadcasts to selected audiences, and routing links and QR codes across multiple LINE Official Accounts; personal LINE accounts are not supportedverified 2026-09-21
- ↗Mixdesk connects to WhatsApp through Meta's official WhatsApp Business Platform (Cloud API) with embedded signup and guided WABA setup, and sends Meta-approved templates and segmented broadcasts subject to Meta's opt-in and messaging-window policiesverified 2026-09-21
- ↗Mixdesk states its journey began with Meiqia in 2014, that Mixdesk launched in 2024 as the global brand, that 400K+ businesses have been served cumulatively across the Meiqia product family, and lists offices in Hong Kong, Shenzhen and Hangzhou under the company name Beautiful Interaction International Co., Limited; the site language menu offers English, Simplified Chinese and Traditional Chinese; the navigation lists eight channels: WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, Web Chat and Emailverified 2026-09-21
- ↗Mixdesk describes real-time two-way translation across 27+ languages, naming Spanish and Thai as examples, and AI Agents configured in one language that reply to customers across those languagesverified 2026-09-21
- ↗The privacy policy is issued by Beautiful Interaction International Co., Limited, is governed by the laws of Hong Kong, cites the Personal Data (Privacy) Ordinance (Cap. 486), and says user information may be shared with affiliated parties located in Hong Kong or outside Hong Kong; it does not name a hosting regionverified 2026-09-21
- ↗Mixdesk's own comparison hub is titled 'Compare Mixdesk with Respond.io, SleekFlow & WATI' and links a page for each; Mixdesk also told us by email on 2026-09-21 that respond.io is its closest comparison, with SleekFlow and WATI also closeverified 2026-09-21
"Verified" means read on the vendor's own published pages on the date shown. We do not run hands-on tests, and a statement a vendor confirmed to us directly is labelled as vendor-confirmed. Software-listing.com is independent and may earn affiliate commissions from some links.
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The questions operators actually ask.
Does Mixdesk work with LINE Official Account?
Yes. Mixdesk connects a LINE Official Account through the official LINE Messaging API and webhooks: you enable the Messaging API, copy the Channel ID and Channel Secret into Mixdesk, and turn webhooks on. From there it handles replies in the shared inbox, welcome messages, tagging and assignment, feedback buttons that trigger workflows, broadcasts, and routing links that spread new customers across several LINE accounts. Personal LINE accounts cannot be connected.
How much does Mixdesk cost?
As published on 2026-09-21: Free is $0 with 10 conversations and no AI; Essential is $49 a month with unlimited conversations, marketing automation and CRM sync; Pro is $199 a month and adds AI Agents with 5,000 AI messages a month; Expert is custom-priced with 30,000 AI messages, webhooks and API access. Annual billing takes 20% off. Extra AI messages cost $100 per 10,000. WhatsApp fees are charged by Meta on top. Prices are in US dollars.
Does Mixdesk charge per agent or per seat?
No. Mixdesk states there are no per-seat fees on any plan and that teammates are unlimited on every tier, including Free. What scales the bill instead is the plan level, AI message usage and the channel provider's own messaging fees.
Who is behind Mixdesk?
Mixdesk says it launched in 2024 as the global brand of the company behind Meiqia, a customer-service product that started in 2014, and that 400,000+ businesses have been served across the Meiqia product family (a cumulative figure for the whole family, not for Mixdesk alone). The legal entity named in its privacy policy is Beautiful Interaction International Co., Limited, and the policy is governed by Hong Kong law.
Does Mixdesk have an office or local support in Southeast Asia?
Not verified yet. Its about page lists three offices, in Hong Kong, Shenzhen and Hangzhou, and says nothing either way about staff, resellers or local-language support in Southeast Asia. That is a statement about the page, not about the company. We have asked Mixdesk, it is confirming the details, and this answer will be replaced with theirs, dated.
Where does Mixdesk store customer data?
Not verified yet. Mixdesk's privacy policy is issued by Beautiful Interaction International Co., Limited, is governed by Hong Kong law and cites Hong Kong's Personal Data (Privacy) Ordinance; it does not name a hosting region, and we draw no conclusion from that. We have asked Mixdesk, and it is confirming the answer. Teams with data-protection obligations should ask for the hosting location in writing before signing up.
Which tools does Mixdesk compete with?
Mixdesk names respond.io as its closest comparison, with SleekFlow and WATI also close, and it publishes its own comparison pages against all three. All four are customer messaging and shared-inbox platforms; none is an ecommerce storefront builder.